Version 7.2.0 AbsyntheError in Selfie Mode

Unity
1

Describe the bug
{“type”:“AbsynthError”,“status”:500,“message”:“Something went wrong! We ran into an internal error. Please try using a different file.”}
POST https://api.readyplayer.me/v2/avatars

To Reproduce
Steps to reproduce the behavior:

  1. Open Avatar Creator Wizard Selfie mode (iOS), sample scene.
  2. Take a picture
  3. See error above in Xcode when loading avatar (it gets stuck).

Additional context
This works for unity editor, but not when running in iOS. The readyplayerme version is 7.2.0.

2

Hi there,

Could you go to our Ready Player Me Studio account, choose the application and toggle the photo option off and then back on and press save?

3

Hi Markus,

I tried your suggestion, but it didn’t make a difference (still doesn’t work, with same error).

4

Hi,

Is this issue reproducible on your end @Markus_RPM ? I’m still not able to access this feature. It would on very rare occasions work, but most of the time it doesn’t.

5

Hi @sangstar

Could you let us know where you are located? If you are located in Illinois the selfie option is blocked due to BIPA laws.

If not, the other thing is that the camera solution that our Unity sample scene uses was not designed for mobile cameras, which can cause issues.

Since Unity doesn’t provide native camera (mobile) support out of the box. Usually, you would need to purchase a 3rd party asset to properly handle mobile camera functionality

6

Hi @Markus_RPM , I am based in Sydney, Australia.

If it’s not working because it’s using my iPad’s camera, that would be a bummer. It doesn’t explain why it sometimes works though.

7

Hii @sangstar, Have you found the solution? I’m facing the same issue.

8

It works on android most of the time but the error rate is very high on iOS(1 out of 10).

9

No I have not found a solution, I’ll most probably disable the feature if I can’t progress further with it.