Problems with creating avatar hair

Hello! Please, we are facing problems creating the avatars’ hair. After the person takes the photo, the avatar is created with random hair or even no hair. We are using Ready Player Me in our mobile application. Do you know what could be causing the error?

I have seen no issues when trying to replicate it (albeit I’m bald :smiley:). We can look into it further if you provide your subdomain, so we can see what hair options you have there, and maybe one of those selfies that fail to get the right hairstyle applied.

Since we don’t want this data to be public in the forum, could you please reach our Support team?

Hello Gonçalo! Thank you very much for your feedback and your help! It appears that the problem has been solved or “disappeared”. If it happens again, I’ll ask for your help, okay? Thanks again.

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