Avatar hair error

One of our users has said their avatar is now bald… I just checked it out, and the hair option they selected does indeed make the avatar bald. Is it a RPM bug or bug from our end? We’ve chosen another hair option for now.

This isn’t the first time that our avatars have randomly changed (hair/eyebrow/beard color changes, random beards have appeared (on feminine avatars), changed of clothes, etc.)… Is there something RPM can do to keep a given choice of avatar permanent until the user changes it?

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Hello,
As we can’t reproduce it, we would need to have the avatar ID or at least the application name (subdomain). Could you please send an email to support with this info?
Contact support: support.portal.readyplayer.me
Thank you

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